I didn’t receive/lost my bill. How much
do I owe, when is it due?
Our customer service representatives are always happy to assist
you regarding the status of your account. As noted on the Notice
of Water Service Cut-Off, late fees will not be waived, so we
strongly recommend that you give us a call if you have not received
your bill when you are expecting one.
How long is the grace period between my due
date and when the late fee is added?
Triview sends out bills on the first
week of the month and the bill is due on the 20th. The
late fee is added on the morning of the 26th. Payments
received in our office on the 26th will incur the late
fee. Therefore, you have 6 days, including the due date,
to remit payment without receiving a late fee.
Can I change my due date?
No. We currently bill in 1 cycle
on the First week of the month.
Can I have my payment automatically
withdrawn from my checking account each month?
Yes, Triview provides this service.
Please print out the ACH Form and submit it with a voided check
to our mailing address or feel free to bring it into our office
and we will process it.
Can I pay by credit card, debit card,
or check by phone?
No. We are not set up to accept payment
by any of these methods. At this time, we do accept cash, check,
money order or you may sign up for our ACH program. Also you
can always put your payment in one of our drop boxes one is located
in front of King Soopers and the other is in the front of our
office at 174 Washington Street any time day or night. Payments
must be in the drop box no later than 6:00 A.M. on the 26th day
of the month in order to avoid late charges.
If the previous tenant left owing a
balance, why can’t I establish service at that address?
Any outstanding balance represents grounds for a possible
lien against the property. Although you had nothing to do with
that outstanding balance, we cannot provide service to that address
until the outstanding balance is paid. If you are a tenant, we
suggest you contact the owner/landlord, as it is ultimately the
responsibility of the owner to resolve any outstanding debts or
potential liens against his/her property. If you are purchasing
the property, we suggest you contact the title company prior to
closing. It is the title company’s job to determine any outstanding
debts owed on the property, and they will generally prepare a
check at closing to resolve this debt.
If I write a check in payment of my
account, when will it be cashed? Can you hold it for a few days
before depositing it?
All checks are deposited in our bank
the same day we receive them. We cannot hold checks, nor can
we accept post-dated checks. If we receive a post-dated or unsigned
check, it will be mailed back to you, delaying your payment, which
puts you at risk of receiving a late fee or being shut off for
non-payment.
My husband and I are divorcing.
The account was put in his name, when we initially established
service. What must I do to have the name changed on the account
from his to my name?
Basically, you must now establish service
in your name. This entails coming in to our office and filling
out an application of your own or you may print it from this Website
and send it to our office.
Where does our water come from?
Triview Metropolitan District has
several deep water wells and two water treatment facilities. The
wells are located in the following aquifers Larmie-Fox, Arapahoe,
Denver and Dawson.
